There is a “war for talent” in the contact centre resource planning market and it’s caused by the imbalance of supply & demand In resource planning we take demand and supply resource to deliver on that demand within agreed parameters. In recruitment the premise is the same – a client has demand for a new…
Matching Talent With Jobs
Based in London, Manchester and Glasgow, we can provide our clients and candidates with the perfect combination of sector specialism, matching individual talent to business requirement, whilst aligning the candidate experience to the employer brand.
Professionalism, service excellence and wholehearted collaboration are at the heart of our Recruitment Services and woven into every candidate and employer experience.
So if you’re a company looking for your next great employee, or a candidate searching for the perfect role, let us help you to get together, today.
Job of the Week
SVP BPO Customer Experience Lead
CCA have been retained by a key client within the BPO sector – to find their SVP BPO Customer Experience Lead
This position will report into the Global CEO moving the organisation forward in BPO Customer Experience.
The role can be Home Based – but with UK & Global Travel.
From Our Blog
Eighteen years ago I was a multi-lingual agent in a European 24/7 contact centre which handled dozens of languages. The sole channel was telephony, shifts were set in stone and the pace was frenetic when volumes spiked (which was often) but deathly quiet at other times (also fairly often). It was an extremely inefficient environment,…
With over 15 years’ experience in our field, we know our industry. We also know that to stay ahead in the game and be leaders within our field that we need to continually grow our knowledge. As a business, the forefront of our ethos is to grow with the rapidly expanding industry. That is why…