Contact Centre Manager


£45k-£50k + OTE to 80k Benefits

Ref:- JA6667ik


Our client are a dynamic global technology business based in the centre of Liverpool who seek a highly skilled operational hands on Head of Contact Centre to lead and shape a 50 FTE site.

You will need to be an experienced Head of Contact Centre ideally from an Automotive or Lead Generation background.

This company has been in a rapid period of growth and has doubled in size over the course of 12 months. This centre is a seven day a week operation in a fast-passed environment.

Main duties of a Head of Contact Centre

  • Leadership and coaching of 4 to 5 Direct Reports
  • Experienced managing and implementing change programmes and projects which can directly impact your contact centre
  • Carry out one to ones, develop a culture of best practice
  • Ensuring effective and consistent insight to enhance customer experience
  • Root cause analysis exposure
  • Reporting MI to key stakeholders
  • Working with the Q&C team

 You will need to demonstrate good tenure with a background of managing multiple campaigns within a call centre.

This is a great opportunity for a senior Head of Contact Centre with proven management experience of a 50 FTE contact centre, knowledge of performance evaluation and customer service metrics.

You will need to have a proven reporting and budgeting experience and the ability to think strategically.   The ability to manage large date is an absolute must for this role.  You will need to have strong commercial acumen to succeed in this position as well as proven tenure in the call centre industry!!!

Candidates must be able to show proven ability to manage multiple campaigns in a large contact centre set up.

In return, you will receive a competitive remuneration package as well as the chance to work for a company that is expanding and evolving opening doors for future promotions.

For more information please contact Ian Kennelly 0161 457 0179

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