Role: Contact Centre Manager
Location: Wythenshawe (office based)
Term: Full Time, Permanent
Salary: Up to £60,000 DOE + comms + benefits
Hours: 9pm-7am or 11pm-9am
Shifts: WORKING NIGHTS Sunday NIGHT, Monday NIGHT, Tuesday NIGHT & Wednesday NIGHT
CCA Recruitment are excited to be recruiting for an experienced Contact Centre Manager to join a client based in Wythenshawe M22. This role is WORKING NIGHT SHIFTS as your team will be speaking to Global customers.
Please only appply for this role if you have experience leading a 50FTE+ Outbound Sales Contact Centre.
The ideal candidate will be someone who can inspire and motivate a team of contact centre Team Leaders supporting ambition and building on motivation. The ability to identify training needs to improve performance and most importantly to have a solid understanding of sales methodologies which you can draw on to coach and develop your team.
If you are experienced in managing a successful contact centre team, then this is the role for you!
Do you have an understanding of data driven campaigns and analysing data?
The role of the Contact Centre Manager:
- Coach and develop team using performance management tools to improve KPI’s and personal objectives.
- Continuous coaching and development of team to continue business success.
- Support in recruitment process whilst representing and promoting excellent brand image.
- Produce data in relation to team activity to identify any coaching and development needs.
- Effectively communicate with your direct line manager providing recommendations.
- Be the liaison with our HR provider.
- Remain up to date with procedures/processes and products and communicate this effectively to team.
Skills needed as Contact Centre Manager:
- Experience managing a successful contact centre team.
- Experience within performance management.
- Ability to understand data analysing team performance.
- Effective problem-solving and time management skills.
Please follow the link to apply for this Contact Centre Manager role based in Wythenshawe working NIGHTS.
