Contact Centre and CX Recruitment Specialists

CCA Recruitment Group is a specialist recruitment company that pairs top talent with ideal employers. Whether you’re an employer seeking to attract the perfect candidate for your specific role, or a candidate in search of your next opportunity to shine in your chosen field, we are here to guide you. With our extensive experience and dedication, we ensure a seamless process that aligns your aspirations and abilities with the right opportunities. Trust in CCA Recruitment Group – where your career and business success is our priority.

Matching Talent with Jobs

CCA Recruitment Group is more than just a recruitment agency – we are your trusted partner in success. With over 20 years of experience, we’ve established ourselves as leaders in the Customer Contact and Outsourcing services marketplace. Our longevity in the field is a testament to our ability to adapt, innovate, and deliver, even in the most challenging recruitment landscapes.

We pride ourselves on our extensive networks, meticulously cultivated to attract leading talent and drive growth, development, and change across the Customer Experience sector. Our reach isn’t confined to the local sphere; we operate on a global scale, connecting businesses with exceptional individuals who can contribute to their strategic objectives and help them stay ahead in an increasingly competitive market.

Our expertise spans across key stakeholder positions, management, and Frontline resourcing. We don’t believe in a one-size-fits-all approach; instead, we tailor our recruitment strategies to your specific needs, ensuring we find the right fit for every role.

At the heart of our success is our dedicated and professional team. Each member brings a wealth of knowledge and a deep commitment to excellence, contributing to our unrivaled record of success. We don’t just fill vacancies; we build relationships, providing resourcing solutions through true partnerships with our clients.

Whether you’re operating in the UK or navigating the global market, you can trust CCA Recruitment Group to deliver. Partner with us, and let’s shape the future of your business together.

Why work with CCA Recruitment Group?

NETWORK REACH

Network Reach – our established industry networks and relationships within the call centre markets offer you access to talent not found through direct sourcing methods

INDUSTRY KNOWLEDGE

Industry Knowledge – our consultants focus on specialist disciplines, providing recruiters with deep market knowledge

TRADITION AND TECHNOLOGY

Tradition and Technology – we incorporate ‘traditional’ people-focused recruitment with up-to-the-minute multi-media technologies

REPUTATION

Reputation – when engaging the call centre market, we respect, value and protect your reputation and brand

SUPPORT

Support – we deliver a supportive and professional candidate experience, regardless of outcome

MARKET INTELIGENCE

Market Intelligence – the candidate market is in constant flux. We spot these changes first, so you’re always in pole position

COVERAGE

Coverage - thanks to our numerous channels-to-market, we already know someone in most organisations within the call centre market to start our networking process

CCA Recruitment Group stands out in the dynamic world of recruitment with our robust delivery framework for UK and global talent hires. With industry expertise and a commitment to client satisfaction, we identify top-tier talent and guide them seamlessly through the hiring process, ensuring a perfect fit into your organisation. Partnering with us means gaining a dedicated partner in your business's growth and success.

We offer diverse recruitment solutions, catering to niche and broad spectrum roles. Our extensive network and industry expertise enable us to recruit for various disciplines across the Customer Services space, including frontline delivery teams, mid/senior positions, and executive roles. Additionally, we excel in delivering global talent, leveraging our international network to provide the best professionals who align with your business's culture and goals.

DEDICATION TO OUR CANDIDATES

 At CCA Recruitment Group, we are dedicated to providing an exceptional candidate experience. Anyone can simply fill vacancies; at CCA we build relationships with our candidates, we understand their aspirations, skills, and preferences. Our team of dedicated consultants ensures personalised support throughout the recruitment process, offering guidance, interview preparation, and career advice. We are committed to finding the perfect role that matches their individual talents and goals, enhancing their career journey and helping them reach their full potential.

DEDICATION TO OUR CLIENTS

Our clients are at the heart of everything we do. We take the time to truly understand their businesses, culture, and recruitment needs. By forging strong partnerships, we become an extension of their team, working collaboratively to identify top talent that aligns with their organisation's vision and values. Our dedicated consultants provide strategic insights, market intelligence, and innovative recruitment solutions tailored to their specific requirements. With our unwavering dedication, we deliver exceptional results, helping our clients achieve their growth objectives and drive their success forward.

CCA Recruitment Opinions & Case Studies

CCA Newsletter 1 – Spring 2024

CCA Newsletter 1 – Spring 2024

By Rob Dermott, Client Solutions DirectorWelcome to CCA Recruitment Group's first Newsletter of 2024Moving forward we’ll be sharing industry insight, thought leadership and opinion every quarter, so any feedback from our audience will be well received. If you have a...

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Out with 2023 and in with 2024 – Our Observations

Out with 2023 and in with 2024 – Our Observations

As one of the UK’s leading recruiters supporting at all levels within Contact Centres and Customer Experience, CCA Recruitment Group are well placed to observe how the recruitment and contact centre employment marketplace is changing. 2023 was a challenging year owing...

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BPO Global Customer Management Client Case Study

BPO Global Customer Management Client Case Study

The requirement  A leading Global Customer Management Client (BPO) wanted to build their solutions & bid team. Their business was re-shaping after some key business wins – and the solutions team were an integral part of moving their sales function forward to...

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Contact Centre Set Up Case Study

Contact Centre Set Up Case Study

The requirement London Borough of Hammersmith and Fulham had taken the decision to insource their Residential Repairs Contact Centre from an outsource partner to provide their residents with the highest level of service possible.   Our action With a full...

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R&P Best Practice Benchmark & Transformation Case Study

R&P Best Practice Benchmark & Transformation Case Study

The requirement One of the “Big 6” utilities providers contact centre estate was under-performing against service level and budget delivery. The operational teams blamed inaccurate demand forecasts and resource plans while the resource teams blamed poor adherence to...

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Telco/Media Case Study – Executive hiring

Telco/Media Case Study – Executive hiring

The requirement A FTSE100 Telco/Media organisation were about to commence a restructure of their contact centre leadership team with the hire of a Director of Planning being pivotal to this restructure. The Director of Planning was required to change the organisations...

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Sky Case Study

Sky Case Study

Situation Following the appointment of a new Customer Service Director to lead Sky’s Customer Operations Division, CCA Recruitment Group were requested to provide industry insight and guidance to support the shaping of a new ‘D’ level structure across various...

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NDA Client Case Study

NDA Client Case Study

 Objective: A Global Investment Bank business that was launching a new Digital only consumer banking proposition for Affluent Customers required a partner to support the recruitment of their customer services operation.  Through a long standing relationship with the...

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Contact CCA Recruitment Group

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